Terms & Conditions
The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
You must not misuse this website. You will not commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into aspects of the service corrupt data; cause annoyance to other users; infringe upon the right of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as ‘spam’; or attempt to affect the performance or functionality of any computer facilities of or through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. EMP will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distribution denial-of-service attack, viruses or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary due to the use of this website or to your downloading of any other material posted on it, or on any website linked to it.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. You will be asked to accept these Terms and Conditions when placing your order. All orders are subject to availability and confirmation of the order price. Please click here for delivery charges.
In order to contract with EMP you must be over 18 years of age and possess a valid credit or debit card. EMP retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
Please check your order carefully before placing it. You have the opportunity to edit your order from the checkout page before placing your order. The confirmation stage sets out the final details of your order. Following this, will send you an order acknowledgement e-mail detailing the products you have ordered. Please note that this e-mail is not an order conformation or order acceptance from us.
We will confirm our acceptance to you by sending you an email that confirms that the products have been dispatched. The contract between us will only be formed when we send you this email.
If we are not able to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date. If you have already paid, we will refund you the full amount including any delivery costs charged as soon as possible.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund including any delivery cost charged. We will not take any additional payments without prior consent.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. Please click here for delivery charges.
The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If you have already paid, we will refund you the full amount including any delivery costs charged as soon as possible.
We accept payment by credit or debit card and PayPal. We do not accept cheques or postal orders. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and at this point, your card will be debited. Your order will then be dispatched.
We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. Delivery to the more remote parts of Scotland in particular may take longer than other deliveries. Occasionally, we may need to cancel an order if we will be unable to deliver. In this situation, if you have already paid we will refund you the full amount including any delivery costs as soon as possible.
If we miss the delivery deadline for any products then you may cancel your order straight away if any of the following apply:
(a) We have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
If you choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay for the cost of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.
We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed.
Please click here for delivery charges.
If you order products for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for more information before placing your order.
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
A promotion code must be entered before checkout and cannot be used for an order after it has been placed.
Gift Vouchers and Gift Cards
Please note that gift cards purchased from this website can only be redeemed at emp.co.uk.
Returns and Refunds
If you are not completely satisfied with the items you purchased on our website, we are happy to offer free returns and exchanges within 30 days for non-Backstage Club members, or 100 days for Backstage Club members. To return an item:
- Complete the returns form you received with your order, enclosing it with the items you wish to return
- Contact our customer service team, who will generate a free returns label for you.
- Print the label and stick it to the front of your parcel, covering the original label.
- Take your parcel to your nearest Post Office for dispatch.
For hygiene reasons we have a no returns policy on underwear, swimwear and selected jewellery.
Our free returns policy is effective as of 12/5/2017. If you have already paid postage on a return after this date, please get in touch with our customer service team, who will credit you with a voucher code to the value of your postage costs.
Remember to obtain proof of postage and the code to track your return.
This returns policy does not affect your statutory rights. Please see below for full terms and conditions.
1 YOUR CONSUMER RIGHT OF RETURN AND REFUND
This clause 1 only applies if you are a consumer.
1.1 If you are a consumer, you have a legal right to cancel a Contract. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 replace the Distance Selling Regulations from 13 June 2014 and your right to cancel is now set out in the new regulations. There are some changes in the way the new regulations work so we suggest that you read this policy carefully. The period during which you can cancel is set out below in clause 1.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office. In the interest of hygiene we will not be able to accept the return of underwear, swimwear, pierced jewellery or cosmetics unless they were of unsatisfactory quality when we sent them to you.
1.2 Your legal right to cancel a Contract starts from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:
End of the cancellation period
Your Contract is for a single Product (which is not delivered in installments on separate days).
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
one Product which is delivered in installments on separate days.
multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last installment of the Product or the last of the separate Products ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first installment of your Product or the first of your separate Products on 10 January and the last installment or last separate Product on 15 January you may cancel in respect of all installments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period.
The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.
1.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us at email@example.com or contact our Customer Services team by telephone on 0203 885 0001. If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the e-mail . For example, you will have given us notice in time as long as you e-mail us before midnight on the last day of the cancellation period.
1.4 If you cancel your Contract we will:
1.4.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have removed the tags.
1.4.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within [3-5] days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
1.4.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
188.8.131.52 if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 1.7;
184.108.40.206 if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
1.5 If you have returned the Products to us under this clause 1 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. See clause 1.8 below for further information about returning faulty products.
1.6 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
1.7 If a Product has been delivered to you before you decide to cancel your Contract:
1.7.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. We offer a free returns service for UK customers and you should follow the instructions on the delivery note included on your order. We recommend that you use a trackable postal service as we cannot be held responsible for any loss or damage during transit ;
1.8 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 1 or anything else in our Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Ownership of Rights and Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
All rights on this website are owned by EMP Mail Order UK Ltd. The website is for personal and non-commercial use only. Any attempt to copy, store or share content and information for commercial purposes is prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.
Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.
What Are Cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.
Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.
Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.
Our website uses 12 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.
Our cookies do not store information which could be used to identify you personally, such as your contact details.
We use the following cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.
An identifier that stores that website that referred you
An identifier that references the currency the prices are displayed in.
An identifier that references if prices are shown inclusive or exclusive of VAT.
An identifier that references the last top level category visited.
An identifier that references the courier the customer has selected.
An identifier that references the country the customer has selected.
An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
Details of which Affiliate scheme referred the visitor to the website - such as Webgains or Affiliate Window.
Secure login token if the visitor selected for the website to remember them.
Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page
3rd Party Cookies
Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.
3rd Party Name
You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.
How Do I Block Cookies?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.
What Will Happen If I Disable Cookies?
If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.
Information on how to disable cookies in popular web browsers can be found below:
Firefox 13 and newer
Firefox 13 and newer
Firefox 12 and earlier
Firefox 12 and earlier
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law EMP and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity in relation to the use of or content of the Website and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect EMP Mail Order UK Ltd.'s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
The exclusion above does not limit or exclude any of your rights in relation to products purchased from the Website or any statutory rights. Where you are a consumer, we will be responsible for any loss or damage that is a foreseeable result of our breach of contractor negligence. Because we only supply the products for consumer use, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Law and Jurisdiction
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have non-exclusive jurisdiction over any dispute which may arise. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.
EMP Mail Order UK Ltd. shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the goods available and/or any page of this Website.
You can contact us using the details on the contact us page of this Website.
EMP Roadtrips, Events and Travel Prizes Terms
Travelling Abroad: All EMP Roadtrip attendees, prize winners and any travelling companions must have and maintain valid passports endorsed with all relevant visas and with expiry dates no less than six (6) months following the proposed dates of travel or such other duration as may be required by any relevant regulation. These passports, and their holders, must not be subject to any restrictions on their rights to travel to and from the applicable country or countries. Passport control and in-country authorities may reserve the right to refuse entry to road trip attendees, prize winners and/or their travelling companions. We shall not be responsible for ensuring your ability to travel to the destination nor for any additional costs incurred should you be refused entry.
Unless otherwise stated, each competition is open to UK residents only aged 18 years or above.
EMP HELLFEST ROADTRIP 2017
Important: The tickets for the EMP Hellfest Roadtrip 2017 can be purchased in two parts to help spread the cost. The first payment acts as a deposit ONLY to reserve you your place for the EMP Hellfest Roadtrip. Only by making the second payment do you fully purchase the ticket for the event. Full payment is required before the 31st March 2017.
Failure to purchase the second part before the 31st March 2017 will result in the loss of your place on the Hellfest Roadtrip and your deposit.
The first part of the EMP Hellfest Roadtrip can be purchased online by adding it to your cart from the Hellfest Roadtrip Landing Page but in order to purchase the Second part or if you want to buy both parts together you must call the Customer Service Number: 01548 830 756.
Please note that your ticket(s) will not be released to us from the event organiser and have to be collected from the Box Office on the day the event opens (15th June 2017). These tickets will be collected by the EMP representative on the Roadtrip and handed out accordingly.
This is a package deal and we cannot sell the Hellfest Ticket separately.
INSURANCE AND OTHER EXPENSES
Unless otherwise stated, insurance is not provided as part of any EMP Roadtrip or holiday prize. It will be each EMP Roadtrip attendee, prize winner’s and (if applicable) their travelling companion's responsibility to take out at their own cost all relevant insurance (including but not limited to health and travel insurance, insurance for theft, loss and damage to property) which may be required or prudent to be taken.
All insurance, spending money and other expenses, unless otherwise stated, are costs for the roadtrip attendees, prize winners and their travelling companion and are not provided as part of any holiday prize.
Unless stated otherwise, competition prizes consist of tickets to the event and travel only. If the event consists of camping it will be the Roadtrip attendees, prize winners and any travelling companions to ensure they have sufficient camping equipment, food and spending money.
Where the United States of America is a holiday prize destination, the prize winner and any travelling companion will be required to apply for an Electronic System for Travel Authorisation (ESTA). Applications must be submitted no later than three (3) days prior to the departure date. Should this form not be lodged by both the winner and within this time, they will be ineligible to enter the United States of America and will therefore forfeit their holiday prize.
CANCELLING YOUR BOOKING
It may be necessary to cancel your EMP Roadtrip due to illness, accident or change of circumstances. If you have taken out insurance, payments arising from the cancellation will be covered in most cases. As soon as you know that you need to cancel, please contact us on 01548 830 756.
Cancellation charges are calculated from the date we receive your instructions by email, please see below:
- Time of booking to 28 days before the start of the Event: Full Refund
- Less than 28 days before the Event begins: 100% Cancellation charge
This does not include the terms set for the EMP Hellfest Roadtrip 2017. Please see above section for more info.
EXCLUSION OF LIABILITY
All EMP Roadtrip attendees, prize winners and their travelling companions must comply with the terms and limitations of airlines, other transport providers, and the venues involved in the provision of any roadtrip event/holiday prize, including any insurance policy relating to the holiday. In particular, entrants must comply with all health and safety guidelines and instructions and all applicable legal and regulatory requirements.
Offensive or illegal behaviour will not be tolerated. We will not be held responsible if your behaviour or actions results in your arrest or being removed from the EMP Roadtrip/Event at any point including flights, coach and ferry journeys or removal from the event itself by their security. Refunds will not be given.
We will not be liable or responsible for any loss or damage suffered by any prize winner or their travelling companion (if applicable) should any prize winner or their travelling companion (if applicable) not redeem a holiday prize as a result of any Government travel warning or advisory applicable to the destination country and/or countries or for any other failure on their part to travel. In particular, we shall have no obligation to substitute any alternative prize, cash equivalent or other compensation where a prize winner and/or their travelling companion (if applicable) fail to redeem a holiday prize for any reason
If your conduct, or that of anyone in your party is reasonably considered detrimental to the smooth running of an EMP Roadtrip including and not limited to being too drunk, we reserve the right to remove you and/or the rest of your party from the trip without reason and without a refund.
All EMP Roadtrip attendees, prize winners and their travelling companions take responsibility for their own time keeping and ensuring they arrive with plenty of time for pre-scheduled pickup/departure times. We will not be liable or held responsible for any additional costs incurred if you miss a method of transport if you are not there on the scheduled departure time.
We do not accept liability for any loss or damage to yourself and/or personal items that you bring with you whilst attending an EMP Roadtrip, Event or Holiday Prize. (Please see Insurance section for more details)
There is a STRICTLY NO SMOKING POLICY on any of the transportation included with the EMP Roadtrip or competition prizes, this includes the use of electronic cigarrettes. Please note that smoking (including electronic cigarettes) is only permitted on Ferries in the designated outside decks.
WE OPERATE A ZERO TOLERANCE DRUG POLICY on all our EMP Roadtrips. Anyone found to be in possession of any suspected illegal or controlled substance will be removed from the EMP Roadtrip, will risk arrest and prosecution and will be banned from attending any future events.
We shall not be liable for failure to perform our obligations hereunder due to events beyond our reasonable control (including but not limited to industrial disputes, natural disasters, fire, technical problems, third party administrations, traffic issues, bad weather and acts of government or acts in compliance with any applicable law, regulation or order (whether valid or invalid) of any governmental body.
Alterations such as the withdrawal of certain amenities, facilities, activities venue and entertainment, may be made by the Event Organiser for reasons beyond our control without any obligation or liability. The advertised line-up is correct at time of going to press and may be subject to change. Your pass is to the Event is not dependent or conditional on any particular band(s).
No part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.
PUBLICITY AND USE OF IMAGES
We reserve the right to take photographs or films of any EMP Roadtrip/Event and to use the same in a responsible way in our promotional literature and on our website and social media sites. We may also reproduce any comments that we receive from you in such literature and on our website unless you do not consent to such use. You will be expected to provide a consent form in respect of the use of your image prior to the trip commencing and if you do not agree to the use of your image for the above purposes then we must be informed prior to the trip commencing.
All content © by EMP Mail order UK Ltd. 1998-2017
None other than the EMP Mail order UK Ltd. and its affiliates shall be eligible to reproduce, use, disclose and distribute the materials contained in this website. The use or misuse of these materials except as expressly authorised is prohibited. EMP Mail order UK Ltd. and its affiliates enforce their intellectual property rights to the fullest extent of the law.