Can I continue to order from EMP?
Yes of course. Please note that orders are taking longer to be fulfilled due to the ongoing COVID19 Pandemic. Currently we are experiencing delays for orders to be dispatched.
Will the delivery times remain as usual?
As much as we can we strive to deliver as soon as possible to deliver from dispatch. Please check your tracking information for the most up to date status of your order.
Are there currently delivery delays?
In order to supply our customers while ensuring the safety of our employees, we have adapted our processes in the areas of logistics, shipping, supply chains and purchasing. This enables us to give priority to the storage and delivery of items. As a result, some of our delivery times are currently longer than usual. You can find updated delivery times on the product page of each item. Thank you so much for your understanding in this difficult situation.
Can I provide a different delivery address?
If the order has been placed then no. Please ensure you input the correct delivery address at the time of purchase.
Can I get packages infected with the Corona virus?
No. Only if you hug your infected parcel carrier. More information about how our couriers are helping you stay protected can be found here.
How do I deal with my return ?
You can send your return to us as usual. Simply follow the link below - www.emp.co.uk/return-service.html Your return will be processed immediately upon receipt and the refund will be initiated as soon as possible.
Has EMP extended the return period?
We are aware of the current situation and therefore act in the interests of our customers. We have decided to temporarily increase the return period to 100 days. If it is still not possible for you to give up your return within the specified period, please be assured that we will act in your favor.
When will I get my money back?
As usual, you will receive your money back 2-3 days after receiving the return via the original payment channel.
How do we protect our employees and our products?
At EMP, we do everything we can to prevent the spread of the corona virus. The majority of all colleagues are now working from home, our logistics are only open to our specialist staff, disinfectants and hygiene instructions have been increased significantly.