You have 30 days to return an item from when the order was placed. If you are a Backstage Club member, you have 100 days also.
To return your item, please use our returnsportal.
You will need your order number beginning with 250 or 101 and the postcode of your delivery address in CAPITAL letters.
Select the item you are returning and enter a reason for the return. If the item you want exchanged is available in other sizes this box will become available for you to choose another size.
Click “Confirm selection” and select your replacement delivery address if you are exchanging.
Create a free return label on the Royal Mail website - https://www.royalmail.com/track-my-return/create/1356
Take your parcel to the Post Office. Please keep all proof of postage until your return reaches the warehouse and your request is processed. On your receipt, you will also find your return tracking code which you can use to track your parcel.
Unfortunately it is not possible to choose a replacement for a faulty item. However you can exchange for another size if we have this available.
If you choose to receive a replacement item, we will send this free of charge.
As soon as your return has been received, the credit will be refunded to your PayPal or credit card account within 3-5 days.
Some of our products (e.g. shoes, leather goods) are dispatched from other warehouse locations, which means that unfortunately there may be some delays in processing refunds.