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FAQ Backstage Club

The Backstage is EMP's exclusive customer club. For just £9.95 a year, you can enjoy loads of advantages like free delivery, exclusive and limited offers, VIP competitions, freebies with your orders, access to our BSC areas at various events and much more. You can find more info here.

With the Backstage Club subscription, you can try out the Backstage Club for free for 30 days and enjoy all the benefits of the BSC without restrictions. Only after 30 days will the trial subscription become a BSC membership, with automatic annual renewal.
With your Backstage Club trial membership, you’ll enjoy 30 days of free access and full use of all its benefits, including exclusive discounts, free delivery, limited edition items, access to pre-sales, freebies, and competitions.
Yes, if you no longer wish to enjoy the benefits, you must cancel your trial membership either before or after the 30-day period. After 30 days, the trial membership will automatically convert into a regular Backstage Club membership with annual renewal.
Unfortunately, this is a one-time offer and cannot be redeemed more than once.
The free trial subscription becomes a paid Backstage Club membership after 30 days. The stored payment method allows you to transition seamlessly, without much effort.
We're sorry to hear that you no longer wish to continue enjoying the benefits. You can cancel your trial membership in your customer account up to one day before the 30-day period ends.
Your membership is valid for one year after purchasing. This membership will be renewed for another year automatically each year, you do not have to take any action. It's really easy! You can manage your membership at any time via your Customer Account.
As a Backstage Club member, you get access to our exclusive Backstage Club Areas at selected festivals. There, you’ll have the chance to meet rockstars, grab some freebies, join competitions, snap cool selfies, or simply relax and recharge in a laid-back atmosphere. The Backstage Club Area is the meeting spot for all members – and family members under 18 can join you for free.
We’re sorry to hear that you no longer wish to continue enjoying the benefits as a Backstage Club member, but of course, we respect your decision. You can cancel your membership at any time through your customer account.