And this is how it's done:

1. Email invoice

To return your item, please find the blank returns form attached to your email invoice and print it out.


2. Reason of return

Afterwards, please write down the item description, item number and the size of the item(s) you would like to return. Additionally you can let us know if you would like to exchange for another size.
Alternatively, you can write your customer account number and the information about the item(s) on a piece of paper and include it with the parcel.

Download Returns Form

3. Returns label

To obtain your free returns label, please click here.


4. Add the returns form to the parcel

Next, please add the returns form to your parcel, as we will not otherwise be able to identify your return correctly


5. Send the parcel

Please send your parcel to the following return address:

EMP Returns
Synergy Retail Support Ltd
Ravens Way, Crow Lane Industrial Estate
Northhampton NN3 9UD


You still have questions?

Your refund or exchange will be processed as soon as your return shipment has been received.
If you are not completely satisfied with the items you purchased on our website, we are happy to offer free returns and exchanges within 30 days for non-Backstage Club members, or 100 days for Backstage Club members.  
For hygiene reasons we have a no returns policy on underwear, swimwear and selected jewellery.  
Remember to obtain proof of postage and the code to track your return. 

Just send us an email: