1. Returns form
To return your item, please use the returns form found in your parcel.
2. Reason of return
Afterwards, please write down the item description, item number and the size of the item(s) you would like to return. Additionally you can let us know if you would like to exchange for another size.
Alternatively, you can write your customer account number and the information about the item(s) on a piece of paper and include it with the parcel.
3. Returns label
To obtain your free returns label, please click here.
No printer? No problem! Please follow the Royal Mail directions in step 3 to find out how you can access your returns label without a printer.
4. Add the returns form to the parcel
Next, please add the returns form to your parcel, as we will not otherwise be able to identify your return correctly
5. Send the parcel
Your refund or exchange will be processed as soon as your return shipment has been received.
If you are not completely satisfied with the items you have purchased on our website, we are happy to offer exchanges within 30 days. PLEASE NOTE we can only exchange items for different sizes and cannot offer exchanges for different items
For hygiene reasons we have a no returns policy on swimwear, underwear and selected jewellery.
Remember to obtain proof of postage and the code to track your return.
How do I return my parcel?
Please see our Returns Video below for more details on how to return your parcel: