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FAQ Payment

PayPal
Select PayPal at checkout to be redirected to their secure payment page. Once you’ve confirmed your payment, PayPal will invoice you. You can link a bank account or credit card to your PayPal account. A free PayPal registration is required.

Credit Card / Debit Card 
You can pay quickly and securely by credit card / debit card. Your card details are encrypted using SSL technology to ensure a high level of security. We accept MasterCard and Visa. To process your order, we’ll need your 16-digit card number, expiry date, and the security code from the back of your card.

Klarna 
We offer Klarna as a payment option. You will be redirected to their secure platform to complete your payment.
You can choose to pay in full, in 3 interest-free instalments, or within 30 days.
Please note that Klarna determines which payment options are available to each customer. This decision is made independently of our services.

We’re sorry that these payment options aren’t available for your order. The payment process is managed entirely by Klarna, and they make the decision on which payment methods to offer based on an automated assessment. This assessment is influenced by Klarna’s internal criteria, which may include factors such as your billing address, order value, and previous Klarna history.

Unfortunately, we don’t have control over this decision, but you’re always welcome to contact Klarna directly for more information.

We’ve partnered with the payment service provider Klarna to offer you the convenient “Pay Later” option. This allows you to place your order now and pay later, giving you more flexibility. Shortly after your order has been shipped, Klarna will email you an invoice with all the payment details and due date.

Please note that the availability of the “Pay Later” option is determined by Klarna. Whether it’s offered to you at checkout depends on Klarna’s internal assessment.

Please check whether the amount transferred and the payment reference used match the details provided on your Klarna invoice.

If you have any further questions, please contact Klarna Customer Service.

Once we’ve processed your return, we’ll update Klarna with the return details. If your return is completed after your Klarna payment due date, we recommend reaching out to Klarna directly. They may be able to extend your payment deadline. Alternatively, you can go ahead and make the payment, and Klarna will issue a refund once the return has been confirmed.

Unfortunately, it is not possible to change the payment method after placing the order. Orders are immediately processed and sent to our logistics team, and once this happens, they are locked for us, even if the shipment hasn't been dispatched yet.

We will send your invoice by email as soon as your parcel has left our warehouse.
Please note that if you selected Klarna as your payment method at checkout, they will send all relevant payment information to you separately by email.