FAQ Passkey
Passkeys replace passwords and allow users to login with Face ID or Touch ID, instead of choosing and memorising complex passwords.
A passkey is a digital credential that is linked to a user account and a website or application. They allow users to authenticate themselves securely without entering a username or password. If you switch to a new device, passkeys can be quickly restored. For the person logging in with a passkey, the process is simple. In some cases, you will use your fingerprint or facial recognition in the same way as when unlocking your phone. Passkeys are also much more secure than passwords. Passkeys are a phishing-resistant method of logging in. Unlike passwords, passkeys cannot be stolen or guessed. Passkeys are always unique, strong and do not require the storage of private data on servers.
Have you lost your device or has it been stolen? We've got you covered, just click on Lost passkey. After entering your email address, we will send you a code to reset your passkey via email. This code will be valid for 30 minutes.
You can change this in your EMP account, just go to Settings & Security to update your data.
No. Once you have created a passkey, you can only log in with your passkey and you no longer need to remember your password.
You will receive an error message advising you to repeat the authentication process. If the login still fails, just click on Lost passkey. After entering your email address, we will send you a code to reset your passkey via email. This code will be valid for 30 minutes.
If you no longer wish to use the passkey function, you can delete your passkey here. As a next step, we will ask you to create a new password to protect your account.
No. Your biometric data will not be shared with EMP and will only be used by your device.