FAQ Delivery
We aim to deliver all orders within 3-5 days from the date of dispatch. You can check the status of your order under the ‘orders’ section in your EMP customer account.
We currently work with Royal Mail for all EMP deliveries in the U.K. As soon as your order is ready for dispatch, we will send you a confirmation via email with your tracking details.
Some of our products (e.g. shoes, leather goods) are dispatched from other warehouse locations, so you may receive more than one delivery for the same order.
Please note that guest orders are not saved in a customer account.
You can check the status of your order under the ‘orders’ section in your EMP customer account. As soon as your order is ready for dispatch, we will send you a confirmation via email with your tracking details.
Once the order has left our warehouse it gets handed over to Royal Mail. Please keep checking the tracking as it can up to 72 hours to update. If the order has still not reached you after 10 working days please contact our EMP Customer Service Team via email at mailbox@emp.co.uk or via our live chat service during opening hours.
We are unable to make any amendments to the delivery address once an order has been placed. For further information, please get in touch with our EMP Customer Service Team.
We are happy to send your order to any UK address you choose. Please ensure you fill out the correct address details whilst placing your order as we will be unable to amend this once the order is placed.
Our delivery charges are £3.99, however, by signing up to our backstage club membership for just £9.95 a year, you can receive free delivery on all orders for 1 year.
Unfortunately, we only offer standard delivery in the UK which is 3-5 days after dispatch
Unfortunately, this is not possible. Please ensure you place all items required in your order before going to the checkout
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
We currently work with Royal Mail for all EMP deliveries in the U.K.