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FAQ Orders

We're sorry to hear that! Please check the following steps first: 

- We may have sent your order in multiple parcels. Check your invoice, if a consecutive item number is missing, the item might be on backorder and will be delivered separately.

- The item might no longer be in stock. Please check your emails (including your spam or junk folders) to see if we've contacted you about this.

If neither of these applies, please get in touch with our customer service team via live chat and we'll be happy to help!

We’re sorry to hear that you’ve experienced an issue with your item. Despite our best efforts, occasional problems can occur.

Please return the item to us using our free returns service, and we will issue a full refund once it has been received and processed at our warehouse.


If you decide to place a new order, we’re happy to offer a price match for the replacement item. We’ll just need proof that the original item was incorrect.

Simply send your new order number along with your original order number to our customer service team. Once your new order has been invoiced and dispatched, we’ll refund the price difference.

We only take orders online. Please contact our customer service team if you require further information.

Once an order is placed, it is processed and packed immediately in our warehouse which means we cannot make any changes or cancel your order. This includes removing and adding items to your order. We also cannot add any freebies or add discount codes to any order placed on the website. For further information please contact us. Alternatively, you have the option to reject your parcel from the carrier or send the order back to us within 30 days of receipt. Please use our free returns service here.
We are aware of some of the concerns raised by our customers over Brexit. We would like to reassure our customers that there will be NO additional custom charges or fees to be paid when ordering from us. We hope this alleviates the concern and please place your order as normal.
The RRP is the recommended or suggested retail price of a product set by the manufacturer and provided by a supplier, manufacturer or seller.