FAQ Orders

Due to COVID19 we can only currently take orders online. Please contact our customer service team via email if you require further information
You can check the status of your order under your EMP Customer Account in the ‘orders’ section. If you have placed your order as a guest, this service is currently unavailable. Once we have received your order you will receive an email confirmation in either case.
Once an order is placed, it is processed and packed immediately in our warehouse which means we cannot make any changes or cancel your order. This includes removing and adding items to your order. We also cannot add any freebies or add discount codes to any order placed on the website. For further information please contact us. Alternatively, you have the option to reject your parcel from the carrier or send the order back to us within 30 days of receipt. Please use our free returns service here.
Once an order is placed, it is processed and packed immediately in our warehouse which means we cannot make any changes or cancel your order.
We are aware of some of the concerns raised by our customers over Brexit. We would like to reassure our customers that there will be NO additional custom charges or fees to be paid when ordering from us. We hope this alleviates the concern and please place your order as normal.