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FAQ Orders

We’re sorry to hear that you’ve experienced an issue with your item. Despite our best efforts, occasional problems can occur.

Please return the item to us using our free returns service, and we will issue a full refund once it has been received and processed at our warehouse.


If you decide to place a new order, we’re happy to offer a price match for the replacement item. We’ll just need proof that the original item was incorrect.

Simply send your new order number along with your original order number to our customer service team. Once your new order has been invoiced and dispatched, we’ll refund the price difference.

We're sorry to hear that! Please check the following steps first: 

- We may have sent your order in multiple parcels. Check your invoice, if a consecutive item number is missing, the item might be on backorder and will be delivered separately.

- The item might no longer be in stock. Please check your emails (including your spam or junk folders) to see if we've contacted you about this.

If neither of these applies, please get in touch with our customer service team via live chat and we'll be happy to help!

We only accept orders online. If you need more information, please contact our customer service team via live chat. 

You can find an overview of your orders in your online customer account under "Orders."

If your order confirmation shows that all items are in stock and you’ve paid via PayPal, Klarna, or credit/debit card, you’ll be given an estimated delivery date within 3–5 working days.
We always aim to meet this timeframe.

However, in rare cases, delays may occur, particularly during busy periods or if there’s a stock discrepancy and your order needs to be briefly held back.

As soon as your order has been handed over to our delivery partner, we’ll send you an email with tracking information.

If your order hasn’t arrived by the estimated delivery date, please contact our customer service team via live chat.

Unfortunately, due to our fast processing, it is no longer possible to make any changes once your order has been confirmed. We greatly appreciate your understanding.

The RRP is the recommended or suggested retail price of a product set by the manufacturer and provided by a supplier, manufacturer or seller.
Unfortunately, due to our fast processing, it is no longer possible to make any changes once your order has been confirmed. We greatly appreciate your understanding.

There could be different reasons for this.
- Please check if we've sent you an email (make sure to also check your spam and junk folder) informing you that the item(s) can no longer be delivered.
- It’s possible that we encountered difficulties regarding the payment for your order.
But don't worry, please get in touch with our customer service team via live chat and we'll be happy to help! *add link: